Frequently Asked Questions
We've put together a list of the most frequently asked questions along with their answers - we hope you find this useful.
If you can't find the answer to your question within this page, please don't hesitate to get in touch - full details are at the bottom of this page or you may use the contact us page.
Is the price quoted for the whole property or per person and is there anything extra to pay?
The prices quoted are for the whole property NOT per person. There is nothing extra to pay (except for flights & A.D.W. - see T & C). The price includes linen, towels, water, electricity, a/c, heating, weekly maid service, any local taxes etc.
What are your Check in / Check out times?
Your accommodation is available after 3pm on day of arrival and must be vacated by 10am on day of departure. The maid, gardener, pool man need this time to prepare the accommodation properly for incoming guests. Although you are not required to vacate your property before 10am please be aware that staff may arrive before this time.
Which is the nearest airport?
The nearest airport is Malaga which is just 50 minutes away. You can fly into Gibraltar (45 mins) but you then have the hassle of crossing the border. If you are flying into Madrid the drive is about 600 km - it is mostly motorway and takes approx. 5 hours by car.
Which currencies do you accept?
Payment can be made in all currencies.
When making a booking you select if you wish to book in £ sterling or € euros. For your peace of mind once a booking has been accepted the price will remain fixed in price in £ sterling or € euros for both the deposit and balance payment irrelevant of any fluctuations in the exchange rate.
Bookings made in £ sterling can be paid for by card (credit or debit) or bank transfer to a UK account. Bookings made in € euro can be paid for by bank transfer to a Spanish account. Both £ sterling and € euro bookings can be paid for in your local currency. If paying by card you will be billed in GBP and your card issuer will convert it to your local currency at their prevailing rate. If paying by bank transfer you must select to pay in £/€ so that the correct amount is received and your bank will apply their prevailing exchange rate
Do you accept Credit & Debit Cards?
For bookings made in £ sterling we accept payment by all major cards except American Express, Diners & Laser. All card transactions are billed in GBP and converted to your local currency by the card issuer at their prevailing rate. Please note that there is no transaction surcharge for paying with a debit or a credit card. (We only accept card payments for bookings that have been made in £ sterling, bookings made in € euros can pay by bank transfer to a Spanish account).
Are the villas suitable for children?
Yes they are - some more so than others. If you are concerned, just call us or send an email and we will give you an individual and honest opinion on your requirements.
Tips on the “new normal” in Spain
The Spanish government has declared an end to the COVID-19 health crisis and all restrictions have been lifted. Everything has now re-opened on the Costa del Sol from the beaches and shops to the bars and restaurants, and life has returned to normal. Travellers are no longer required to complete the Spanish Travel Health Control form or provide any proof of vaccination/ negative test (this is subject to change). You can check the up to date entry requirements online, if you are coming from England you may find the FCDO website helpful, if you are coming from within the EU you may find the reopen Europe website helpful.
We advise you to take out adequate travel insurance for your stay including cover for COVID-19 and any related cancellations including, but not limited to, cancellations for contracting COVID-19 and having to isolate as a close contact. Please note it is part of our Terms and Conditions that you have adequate travel insurance in place for your stay.
Water Conservation in Spain
As you may be aware Spain has brought in water conservation measures to tackle water shortages. We would be grateful if you could support Spain in its efforts by being conscious of your water use during your stay in Spain. In Andalusia they are bringing in a water pressure reduction at night between approx. 00:00 hours and 06:00 hours 6 nights a week (Saturday nights are currently not affected but this is subject to change). Depending on the location of your property and it’s set up, eg if it has it’s own separate water tank, this could mean that water is of a low pressure, limited, or not available from the mains during those times.
We are not a specialist provider of accommodation for the disabled. Many properties are not equipped to cater for the needs of disabled guests and this may cause problems for wheelchair users. It is therefore essential that before booking you inform us of any special requirements so that we can advise you of the most suitable property for your needs.
If you are staying for up to 13 nights the maid service will be on your day of arrival and day of departure only. Most houses do though have washing machines or, should you wish, additional cleaning & laundry can usually be arranged at an additional charge. If you have booked accommodation for 14 nights or more you will also have a mid stay sheet/towel change (unless stated otherwise on the property web page). Some larger properties also include a clean. To confirm if your property will have this service please contact us directly.
Do you supply a Welcome Pack
We regret that we can no longer supply Welcome Packs. You can though easily purchase from petrol stations (which most are open 7 days a week and long hours) the basics i.e. bread, milk, butter, water, tea bags, coffee, sugar, biscuits etc.
In each property you should find in a kitchen cupboard salt, pepper, flour, oil, vinegar, herbs, spices, stock cubes, selection of sauces etc - if you finish something that is in the cupboard we request that you please replace it ... it isn't the cost but convenience for the next guests.
Do you supply bed linen & towels?
All bed linen & towels are supplied except for pool towels unless stated in the "Rental Terms" - the Rental Terms for each villa can be found below the prices.
Do I need to bring a Hair Dryer, Iron etc?
Expect to find what you have at home - all houses have hair dryers, irons, ironing boards etc. Most also have washing machines, dishwashers & some tumble driers.
Is Smoking Allowed?
Sorry, smoking is strictly not allowed inside any of our properties. You can smoke outside, but please be careful and mindful that Spain is a dry country and cigarette butts/ ash etc.. pose a serious fire risk. Please ensure that all cigarette butts, ash etc.. are disposed of safely and cleared away at the end of your stay.
Is there a telephone?
Sorry but no - if you have a mobile and you want to keep in touch with home bring it with you - all work very well in Spain. Note: North American visitors will require a tri-band phone.
How can I connect to the Internet?
Most of our properties now have a WiFi Internet connection (please bring your own device). Many do though charge a fee to be connected to the Internet (PAYG) as an Internet connection in Spain is still very expensive ... (to give you an idea I personally pay over 700 euros a year for a very modest 10 meg connection which in reality is usually less than 5meg!) When you log on the PAYG fee is paid direct to Internet service provider and neither ourselves nor the owner of the property is paid a commission. The fee usually covers multiple devices, so generally you do not have to pay the fee for each device connected.
Can the changeover day be varied?
We can now offer any changeover day at most of our Estepona properties and any duration (minimum 5 nights) ... to work out the price simply pro-rata the weekly rate. For bookings less than 7 nights we bill 1 extra night to cover the overheads ... i.e. 5 nights are charged as 6 nights, 6 nights charged as 7. For 7 nights and over we charge just for the actual number of nights booked.
Please note all rubbish needs to be removed from the property and taken to the local rubbish collection point during your stay. These collection points will often have a bin for general waste, glass, paper and plastic recycling. Please remove your rubbish regularly during your stay as it can quickly attract pests and vermin. For some properties the rubbish collection point may be a short drive away, especially for more rural properties. If rubbish is left at the end of the stay there will be a charge for its removal.
Are the properties heated in the winter?
All properties have winter heating, those properties that have air-conditioning units also give heat in the winter. In some properties there is also calor (butane) gas heaters, oil filled radiators and/or log fires. Logs for fireplaces may be purchased locally at an extra cost (where applicable).
Full air conditioning means all the bedrooms and the living areas unless stipulated otherwise, it does not mean that the system is on 24 hours a day. We accept no responsibility for the breakdown of these units under any circumstances although we will always endeavour to rectify the matter as soon as possible.
What TV channels can I receive?
The Costa del Sol unfortunately can no longer receive UK/SKY satellite 'Free to View' channels, i.e. BBC, ITV, Ch4, Ch5 etc. These channels are now on a new satellite that has a tight 'spot beam' centred on the UK. Our properties have a variety of satellite TV receivers:
SKY TV (No Card): there is no decoder card in these receivers so the choice of channels is very limited (SKY news + a few others) ... Your UK SKY card will NOT work in these boxes.
SKY TV (Entertainment/Family Pack): A SKY decoder card is supplied - you will receive all the SKY channels that are normally in the 'Entertainment/Family Pack' (but not BBC, ITV, Ch4, Ch5 etc channels).
SKY TV (Movies & Sports): A SKY decoder card is supplied that also includes the movies and sports pack - you will receive all the SKY channels including Movies and Sports (but not BBC, ITV, Ch4, Ch5 etc channels).
Re-Broadcast TV: Only a few properties have this system as it relies on a 'line of sight' to a local transmitter. You will receive BBC, ITV, Ch4, Ch5 & approx. 20 other UK channels + Scandinavian and Russian TV.
BritPack Satellite System: Only a few properties have this system to receive basic UK channels. You will receive BBC1, BBC2, ITV1, CH4, CH5 also BBC3/4 BBC News 24, CBBC, CBeebies, BBC Radio stations and all BBC regional channels. All BritPack Freesat HD channels are in high definition.
IPTV: Internet Protocol TV - TV via the Internet. You will receive BBC, ITV, Ch4, Ch5 & many other UK channels + on most systems Danish, Finish, Norwegian, Russian and Swedish channels. The quality of reception depends on the Internet connection in the property, unfortunately unlike the UK, connection and bandwidth might be poor so you may well have periods were the reception is broken up and poor.
SKY NOW TV - IPTV: Internet Protocol TV - TV via the Internet with a NowTV Box. You will receive approx. 10 SKY channels including Sky 1, Sky Living, Atlantic, MTV, Discovery, Disney, Sky News + Catch Up TV (BBC I-Player, 4 On Demand, Demand 5). The quality of reception depends on the Internet connection in the property, unfortunately unlike the UK, connection and bandwidth might be poor so you may well have periods were the reception is broken up and poor.
ASTRA TV: receives mainly continental channels and a limited selection of English speaking channels.
CANAL TV: a Spanish satellite TV receiver which also has a limited selection of English channels + the ability on some channels to change the language into English.
TV & DVD PLAYER: When we state this there is a TV but it doesn't receive any channels, it is only for use with the DVD player - please bring a selection of your favourites.
The South of Spain is a fringe reception area for UK satellite television and reception may be affected by atmospheric conditions from time to time which is beyond our control. We regret that we cannot be held responsible for any changes in transmission by the satellite companies leading to the loss of a signal/ channel reception.
Another solution to accessing UK TV in Spain is to use your tablet or laptop with a Smart DNS (Google it) ... try SmartyDNS which gives access to all Catch Up TV, Netflix etc. You can try before you buy, and then if you want to purchase the cost per month is very small.
Are pools in commission all year & are they heated?
Most are maintained and in commission all year round (a few are in use from Easter to the end of October). Some guests do swim in the winter months even though the water does tend to be on the cold side from November through to the end of March. Sometimes pool equipment breaks or needs maintenance. We cannot be held responsible if a pool is not in commission due to circumstances beyond our control though every effort will be made to solve any problem as quickly as possible. A few pools are heated by 'heat exchangers'', we endeavour to maintain approx. 26 - 28 deg C; when not in use please use the pool covers supplied otherwise the pool temperature will drop considerably. Also please note that if the ambient air temperature drops below 8 or 9 deg C (which can happen at night time in the winter months) as a safety feature the heat exchangers automatically shut down to prevent damage and it will then become impossible to heat the pool until the weather improves.
Are inflatables allowed in pools
Yes in all private pools but unfortunately inflatables are not allowed in communal pools except for life preservers or teaching aids.
Do the Apartments you let have Community Rules
Yes they do - all properties with shared facilities will have rules that you will be expected to abide to. They are in place to ensure everyones enjoyment and safety ... they usually cover such things as, no guests or visitors, no ball games, inflatables not permitted in the pool etc. Most of it is just common sense and being courteous to other residents & visitors.
Is there a discount for longer lets?
For stays of 4 weeks or longer in the winter you can always ask!
Will I have a local contact?
Yes, you will be provided with the name and local phone number of our representative who you can call if you have any unforeseen problems or if you require advice on anything.
Can you organise flights?
Sorry, but no. If you are in the UK please see our recommendations on our 'Travel' page.
Entry requirements for Spain
Please note it is guests own responsibility to ensure they adhere to any entry requirements into Spain and adhere to local laws. British nationals arriving into Spain do not need a visa but from 1st January 2021 will need a passport with at least 6 months left before its expiry. More details on entry requirements from the UK can be found here https://www.gov.uk/foreign-travel-advice/spain/entry-requirements.