COVID-19 Booking Promise
Whilst many people will be keen to have a long-awaited holiday in the privacy of our self-catering properties, we appreciate the coronavirus has left many nervous to book. We want to continue to provide our guests with peace of mind when making a 2022 booking.
At a glance
- If COVID-19 international travel restrictions prevent your stay you can move your dates free of charge.
- If your property is closed due to COVID-19 measures you can move your dates or have a full refund.
- We offer card payments for additional security.
- Additional COVID-19 cleaning measures are being taken to ensure your safety.
- If you need a COVID-19 test for travel local testing is readily available at competitive prices.
Should you be unable to travel for your 2022 booking due to international travel restrictions* imposed by your own government (in the UK the FCDO) or the Spanish government due to COVID-19, then you can choose to move all monies paid to alternative dates (should you pick new dates of a higher price there would just be the difference in price to be paid). Further, should your selected property become closed due to local coronavirus measures we would offer you a movement of all monies paid to alternate dates, or, a full refund. All these options could be looked at 7-14 days before the start of your stay.
During your stay we are also taking your health and safety seriously. All our properties offer contactless check in and whilst our properties are always cleaned to a high standard extra COVID measures will be taken. As well as adhering to local guidance on the cleaning of holiday accommodation before your arrival the property will be cleaned and disinfected with anti-bacterial and anti-viral cleaning products. Bleach of the correct percentage and alcohol will be used, air-conditioning filters will be treated with antibacterial and anti-viral sprays after every change of guests (where applicable), and all laundry (sheets, towels, tea towels etc..) will be cleaned at 60-90 degrees. Further, special attention will be given to disinfecting high-touch, non-porous objects like remote controls, toilet seats and handles, door handles and taps, night stands, light switches and more.
Should you need a COVID test for travel there are numerous private COVID tests centres available on the Costa Del Sol. Recoletas is the test centre at Malaga airport, their prices for a PCR are approx. €60 and lateral flow test €25. They have an online booking form (please note we have no affiliation or personal experience of this company).
Please note the above does not replace the need for adequate travel insurance for your stay including cover for flight cancellations/ changes and for any COVID-19 related cancellations including, but not limited to, cancellations for contracting COVID-19 and/or being a close contact. Please note it is part of our Terms and Conditions that you have adequate travel insurance in place for your stay.
*This relates to travel restrictions and not entry requirements or flight changes/ cancellations.