COVID-19 Booking Promise
We understand it has been a tough year. Whilst many people will be keen to have a long-awaited holiday in the privacy of our self-catering properties, we appreciate the coronavirus has left many nervous to book. As most travel insurance policies will no longer cover cancellations due to COVID-19 for 2021 bookings we want to provide our guests with peace of mind.
At a glance
- If COVID-19 international travel restrictions affect your stay you can move your dates free of charge.
- If your property is closed due to COVID-19 measures you can move your dates or have a full refund.
- We offer card payments for additional security.
- Additional COVID-19 cleaning measures are being taken to ensure your safety.
- The Andalusian government plans to cover any COVID-19 expenses for international tourists.
Should you be unable to travel for your 2021 booking due to international travel restrictions imposed by your own government (in the UK the FCDO) or the Spanish government due to COVID-19, then you can choose to move all monies paid to alternative dates (should you pick new dates of a higher price there would just be the difference in price to be paid). Further, should your selected property become closed due to local coronavirus measures we would offer you a movement of all monies paid to alternate dates, or, a full refund. All these options could be looked at 7-14 days before the start of your stay.
During your stay we are also taking your health and safety seriously. All our properties offer contactless check in and whilst our properties are always cleaned to a high standard extra COVID measures will be taken. As well as adhering to local guidance on the cleaning of holiday accommodation before your arrival the property will be cleaned and disinfected with anti-bacterial and anti-viral cleaning products. Bleach of the correct percentage and alcohol will be used, air-conditioning filters will be treated with antibacterial and anti-viral sprays after every change of guests (where applicable), and all laundry (sheets, towels, tea towels etc..) will be cleaned at 60-90 degrees. Further, special attention will be given to disinfecting high-touch, non-porous objects like remote controls, toilet seats and handles, door handles and taps, night stands, light switches and more.
Andalusian is also taking every measure to welcome tourists safely. As of 1st January 2021, Spain’s Andalusian government has announced it plans to cover COVID-19 related expenses for international tourists including the cost of any self-isolation, hospital stays or return to their own country. Malaga airport is also looking to bring out rapid testing for arrivals and departures to assist its international travellers.