Terms & Conditions

Estepona Villas is the trading name of Estepona Villas Limited which is registered in the UK at Livsey & Spotiswood (Chartered Accountants), 17 George Street, St.Helens, Merseyside, WA10 1DB. The company registration number is 5871947. Estepona Villas act as the letting agent for the owners of the properties offered on this web site. Any contract is between the owners of the property and the applicant.

In order for us to accept your booking your party leader must read these conditions. The person who signs or 'submits' the booking form does so on behalf of all the members of the party and binds them jointly to these terms and conditions. When you ask us to confirm your booking we will allocate you your chosen property and confirm your reservation.

Payment can either be made by credit card, debit card, personal cheque or bank transfer. If paying by personal cheque or bank transfer we will hold your selected property for 7 days whist you arrange payment. Should you wish to pay in any other currency other than GBP please use our Credit or Debit Card facilities. All card transaction are billed in GBP and converted to your local currency by the card issuer at their prevailing rate. Please note that there is a 2% transaction charge on all credit card & debit card payments except for Maestro, Switch and Solo (no transaction charge). We accept all major cards except American Express, Diners & Laser.

At the time of your booking you will be asked to pay an initial deposit of 25% of the total cost of the property. This payment is your only commitment until 10 weeks prior to your arrival.

The balance of the holiday cost must be paid at least 10 weeks prior to arrival. Please ensure that payment is made within that time otherwise we reserve the right to treat your booking as cancelled, in which case you could be liable to pay us the cancellation charges detailed below. If you arrange your holiday within 10 weeks of travelling then full payment is due with your booking.

If you wish to cancel your booking you must do so by sending written confirmation. The person who signed/submitted the booking form must also sign the letter. In the event of a cancellation and to compensate for the expense of processing your booking and for any loss that may result from being unable to re-sell the holiday, we charge the following cancellation fees:

Holiday and travel Insurance, including cancellation cover, is essential for your own protection and we strongly recommend that you and all members of your party be suitably insured.

We don't take a damage deposit, but we charge a mandatory non-refundable damage waiver fee of £5 per person, per booking (not per week). This is to cover accidental damage that may occur in your property during your holiday, this will cover you up to the value of £150.00 per person. Please note that wilful and negligent behaviour is not covered by this charge, and should this occur you may be asked to cover the cost of damage locally.

At no time must any more persons occupy a property than stated on the booking form, except with prior written agreement. Property owners or their agents reserve the right to refuse admittance if this condition is not observed.

If you have a problem during your holiday, immediately inform the local representative who will then endeavour to put things right. If you fail to do this we cannot accept responsibility, as we have not had the opportunity to investigate and rectify the problem. Although we will make every effort to deal with problems promptly, a reasonable amount of time should be allowed for repairs to be completed by outside contractors. In the unlikely event that a problem is not satisfactorily resolved during your stay we require written notification within 14 days of the completion of your holiday. Please note that we accept no liability for intermittent failure of public supplies or utilities such as water or electricity over which we have no control, nor of sewage systems, plumbing or mechanical equipment in villas, but shall use our best endeavours to arrange prompt repairs where possible.

Your accommodation is available after 3pm on day of arrival and must be vacated by 10am on day of departure. The maid, gardener, pool man need this time to prepare the accommodation properly for incoming guests. Although you are not required to vacate your property before 10am please be aware that staff may arrive before this time.

On rare occasions it may be unavoidable to change your chosen villa because of circumstances beyond our or the owners control; we will endeavour to inform you of this asap and offer you either alternative accommodation of similar or superior standard, a refund if nothing is suitable or discuss other options. No further claim against the owner or the letting agent for any loss suffered will be considered.

Mijas Villas do not accept liability for any act or neglect on the part of the owners or any other person not within their employ or their control, nor for any accident, damage, loss, injury or expense, whether to person or property, which the tenants may suffer arising out of, or in any way connected with the letting. The owner and the letting agent also accepts no liability for loss of or damage to the tenants' possessions on the owners' property.

We have carefully selected and inspected all the properties that we advertise and we endeavour to maintain high standards. However, inevitably, items break or require maintenance, therefore please be aware that you may encounter maintenance staff and gardeners during your stay. Please also remember that these are people's homes - please leave the villa in a reasonably clean and tidy condition, and remove all rubbish at the end of your stay. We reserve the right to charge for extra cleaning and rubbish removal if necessary, and to charge this to your credit or debit card.

Immediately upon arrival at your holiday home please familiarise yourself with the layout of the property and identify any potential hazards e.g. unexpected steps, slippery surfaces, pool depths etc. Please also read the safety precaution information contained within the welcome book.

Some of our properties are in rural locations and as such there maybe farmyard noises in the vicinity. Other properties might be located in residential areas, please remember that sound travels and noise should be kept to reasonable levels especially after 11 pm. Roadworks and/or building work in close proximity to our properties may occur without any prior warning, this is understandably beyond our control ... we will though endeavour to inform you should we become aware of any such works.

In those properties that provide a safe for guest use we cannot accept responsibility for any loss under any circumstances.

Whilst we make every effort to ensure that pool heaters are in working order, unfortunatly sometimes they break; therefore if a pool or Jacuzzi cannot be satisfactorily heated our liability will be limited to the amount paid for pool / Jacuzzi heating.

Full air conditioning means all the bedrooms and the living areas unless stipulated otherwise, it does not mean that the system is on 24 hours a day. We accept no responsibility for the breakdown of these units under any circumstances although we will always endeavour to rectify the matter as soon as possible.

Please be aware that the risk of stray golf balls entering the gardens/patios of properties near golf courses is unavoidable.

We regret that pets are not permitted at any of our properties.

• Weekly maid service (if you are staying for 7 nights please note that this is on your day of arrival and departure only)
• All linen changed weekly
• Towels but not pool towels (unless otherwise stated)
• Pool and garden maintenance
• All water and electricity
• All local and other taxes
• Assistance of our local representative if required (during office hours unless an emergency)

We take your privacy seriously. By submitting any of our forms, we will just reply to you about your enquiry. You are not subscribing to a mailing list, nor will we give out or sell your information to anyone. We hate spam, we'd like you to trust us on this one!

If any of these terms and conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms and conditions are intended to be effective, then to the extent and within the jurisdiction which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from that clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.